faq's -- frequently asked questions
hi...leo, here. i supervise every single furry&fancy item to ensure that it's made with lots of love & shipped with care. if you have any questions or concerns that is not addressed below, please email me at firstname.lastname@example.org. the humans will respond to you within 24 hours.
where is the business located?
we are located in the beautiful san francisco bay, california.
so...i just placed an order, how long before my furry babies can
look pawsitively dashing?
we make every attempt to fill your order as quickly as possible. please allow 2-3 business days for us to process your order. in the off chance that it will take longer than usual, we will notify you. once your package ships, you will receive a notification e-mail. most standard domestic shipping takes about 3-5 days depending on where you live.
can international furry babies also be dapper?
absolutely! we ship anywhere (almost) because we want to keep spreading the dapper. please allow 2-3 weeks for delivery once shipped.
what is the difference between the 'mix&match' & the 'ready to wear' line?
we know there are a lot of furry fashionistas out there & our 'mix&match' line is perfect for those serious about individual dapper style. all items are carefully crafted with felt & elastic backing so you can easily interchange the pieces with pretty much any standard pet collar that you may already own. if you need to purchase one, please check out our kitty collars.
the 'ready to wear' line includes an affixed lightweight ribbon breakaway collar that can be easily adjusted. so as soon as your humans get the plastic off, it's ready to wear & your dapper wont miss a beat.
what's your return & exchange policy?
we take joy & a lot of pride in handcrafting each item & we want you to love your furry&fancy finery. because each item is unique, there may be some slight variations such as fabric pattern placement & finishes so we do not accept returns unless there is a defect in the product or an error we made.
if the fit is not quite right, we will make every attempt to fix it or offer an exchange within 14 days so long as item is in new & sellable condition. please contact us for more details.
we love furry&fancy finery & would love to carry them in our shop. do you have a wholesale program?
we sure do! we work hard to build lasting relationships and we look forward to working with you!
do you take custom orders?
we know how stylish you & your furry baby are so we definitely can customize something for you. please email us at email@example.com and let us know what you are looking for.
what's a breakaway buckle?
breakaway buckles are made specifically for our active furry felines. in the event the collar gets caught or snagged on something, the buckle will release keeping them safe. safety is always first but dapper is a close second.
how can i tell what is the right neck size?
use a piece of string to measure your fancy feline's neck, allowing an inch or so between the neck & string...then measure the string. our "standard" adjustable collar fits neck sizes 7" - 12" & should fit most kitties as it should never be worn too tightly. if you need a longer collar, just email us at firstname.lastname@example.org & include your order number.
what form of payment do you accept? & more importantly, is it secure?
we gladly accept visa, mastercard, amex, & discover cards. for additional conveniences, we are also set up to take payments via paypal. all transactions are securely processed through stripe or paypal & we do not have access nor do store your credit card information on file.